Questions we get asked

No. Checkout works without an account — name, mobile number and address is all we need. An account is only useful if you want to keep your addresses saved and see past orders in one place.

Yes, and most customers do. Every product page takes you straight to checkout with the colour and size you picked. The cart is there for when you want several pieces in one order.

Always. We confirm every order by phone before it goes out, so please keep the number you gave us reachable. If we cannot reach you after two attempts we hold the order rather than dispatch it.

Yes, as long as it has not been dispatched. Tell us on the confirmation call, or message us straight away. Once a parcel is with the courier it has to be handled as a return instead.

We do. Send us the piece, colour and size and we will place it for you. It is the easiest route if you want us to check the fit first.

Inside Dhaka city, within 48 hours. Outside Dhaka, 3–4 working days by courier. Orders placed before 4:00pm on a working day are dispatched the same day.

Inside Dhaka ৳ 70, outside Dhaka ৳ 130, and free on any order over ৳ 3,000. The charge is shown at checkout before you confirm.

Not yet. We are working on it. If you are abroad and want a piece sent to a family member here, that works normally — just use their address and number.

Courier networks slow down nationwide during Ramadan and the week before Eid, and around public holidays. If your order is past the expected window, call us and we will chase it with the courier ourselves.

Seven days from delivery. The piece has to be unworn and unwashed with tags still attached.

Yes, once per order. We bring the replacement and collect the original at the same time, so you are not making a trip.

That is entirely on us. Call us, do not send it back yourself. We collect it and send the correct piece at no cost to you.

We send the refund by bKash or Nagad to the number on the order, usually within three working days of the piece reaching us.

Sale pieces can be exchanged for a different size if we have it, but clearance items marked final sale cannot be returned for a refund. It says so on the product page before you buy.

Relaxed and true to size, not fitted. If you are between two sizes, take the smaller one — our patterns are drafted with room through the chest and hip already.

Free size pieces measure 44 inches around the chest and sit below the hip on most heights up to roughly 5 feet 7. Khimars fall about 41 inches from the shoulder. Above that height, message us.

Do not measure your body. Take a piece you already own and like the fit of, lay it flat, measure straight across the chest, and double that number. Match it to the size chart.

Happily. Send us a photo of a piece you already wear along with your usual size on WhatsApp and we will tell you which of ours matches it.

A dense-weave fabric that stays fully opaque on its own while still moving air, which is why it works through a Dhaka summer without an under-layer. It is the base of most of our everyday line.

No. We test every colourway against direct light before it goes into production. If a piece ever does need a layer, it says so on the product page.

Machine wash cold on gentle, or hand wash. No bleach, no tumble dry. Hang dry in shade — direct sun dulls colour faster than washing does. Cool iron on the reverse if needed.

Wash darker shades separately for the first two washes. Both Chery and Nida are colour-stable, but any deep dye can release a little early on.

Yes, everywhere we deliver. Pay the rider when your parcel arrives. Having the exact amount ready helps, but is not required.

Choose it at checkout, send the amount to the number shown, then enter the transaction ID. We match the payment to your order before dispatch.

Yes. The price you see on the product page is what you pay for the piece. Delivery is added separately at checkout and shown before you confirm.

Card payments go through a hosted payment gateway. We never see or store your card details.